At One Metric, we take pride in providing prompt, reliable and exceptional IT support. We aim towards building great business relationships with all of our customers.

We are a small professional team servicing businesses in Newcastle, Maitland, Hunter and all surrounding areas. Our focus is on supporting and helping every local business grow.


Large to Small Businesses

We are experienced in working with large to small businesses as a dedicated IT services provider or a service agent contractor.


Small Home Businesses

We understand the importance of small local businesses who don't want to be compared to a large company.




IT Support

  • Break fix services

  • Onsite/Remote IT support

  • Consultations

  • Network Assessments

  • Server migrations / Office relocation


Emergency Response

  • 24/7 support

  • Prompt and Reliable support

  • Covers Newcastle, Maitland and Hunter

  • Affordable

  • Service Level Agreement requirements


 Monthly Remote Support Plan

  • Remote support hours at a reduced cost

  • Customisation

  • Monthly server and network maintenance

  • Regular basic monitoring

  • Unlimited phone / email support


Cloud Solutions

  • Microsoft Office 365

  • Cloud storage

  • VoIP

  • IaaS, SaaS

  • Reduced costs


Backup/Disaster Recovery

  • On-premise or offsite backup solutions

  • On-premise or cloud disaster recovery solutions

  • Regular testing of backups

  • Peace of mind knowing your data is safe

  • Daily email notifications


  • Firewall / Remote VPN solutions

  • Managed Anti-virus / anti-malware solutions

  • Spam and email security

  • Data security and prevent unauthorised access

  • Web security / Content filtering


Looking for an ICT Service Centre in Newcastle and surrounding areas?

  • We have experience in supporting nation wide commercial chains and corporate businesses

  • We can store spare parts

  • Provide 24/7 support

  • Quick response time






What We Offer

Our IT support operates through multiple methods ranging from random one time break and fix solutions, to regular onsite servicing maintenance or offsite remote support when needed.

We offer network assessments or audits to your business to help you gain a better understanding on the condition of your network and hardware.

Our goal is to provide possible solutions with the intention of improving your network performance, simplifying your infrastructure and saving you money.

Whether it be a small basic IT issue, relocating office locations or requiring a major server migration, One Metric will focus on providing the best solution for you.

With the continual evolution of computer technologies and the increasing dependence businesses have on computers, it becomes essential to have reliable, professional IT support.

At One Metric, we offer customised IT solutions for all businesses, from small, at-home clients to large national companies spread out all over Australia. Our motivation is to understand your business’s IT environment so if an IT issue arises, we are able to appropriately and quickly respond to it, minimising any potential negative down time to your business.

With One Metric, you are not just a number in a crowd, but part of our IT family. We continually provide you with any updates concerning the progress of our IT solutions. Our team is always on hand for any questions, concerns, or comments you may have whenever you have them.

Are you currently spending more than your allotted budget on your current IT support? Consider our Monthly Remote Support Plan. It offers increased savings and discounts through the purchase of Monthly Support. Customised to your budget and the minimal amount of support you require. 

Whatever decision you select, have One Metric take care of all your IT support needs. Our professional team is fast, efficient, and reliable. We will provide your business with the IT solutions necessary to guarantee that your business is running smoothly and functioning in an optimal manner.

We offer IT Support to the Newcastle, Central Coast, Maitland, Hunter Valley regions and all surrounding areas.

We believe any customer should have the opportunity to have their IT questions answered so One Metric offers a FREE consultation to all new or existing customers. Contact us for more information.